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Service

Here, you will find answers to the most frequently asked questions about all SEVERIN products and services. All questions and answers are categorised by topic for optimum clarity.

My question isn’t included in the FAQs.

In this case, please contact us by telephone on +49 (0)2933/982-1460 or by email at service@severin.de, stating your article number.

How can I return my appliance free of charge within the guarantee period?

To do this, please contact us by telephone on +49 (0)2933/982-1460 or by email at service@severin.de, stating your article number.

Where is the SEVERIN article number located?

The SEVERIN article number is located on the type plate, which is usually affixed to the bottom or back of the appliance and takes the form of a silver sticker; alternatively, it is engraved directly on the appliance. It begins with two letters and is followed by four numbers, e.g. KA 5700. The four numbers constitute the SEVERIN article number.

Where can I order replacement and accessory parts?

We advise you to order replacement and accessory parts online at www.severin.de, or via our service hotline on +49 (0)2933/982-1460, Monday to Friday from 8 am – 5 pm

How should I dispose of my SEVERIN appliance correctly?

Never dispose of electrical appliances in household waste containers. They contain valuable raw materials which can be recycled. Your municipal administration or specialist retailer can provide information about correct disposal.

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